Compass Group: IOSH Training
Let's take a look back at our work with Compass Group. This case study investigates our client management.
Course
Astutis has been a preferred supplier of Health, Safety, and Environmental training solutions to Compass Group UK and Ireland for over 9 years.
Compass Group UK and Ireland is part of Compass Group PLC, a world-leading food and support services provider with an annual revenue of £19.94 billion in 2020. They operate across the core sectors of Business and Industry, Healthcare, Education, Defence, Offshore and Remote, and Sport, Leisure and Hospitality with a broad client portfolio. Across the UK and Ireland, Compass operations span approximately 10,000 sites and include workplaces, famous sports and leisure venues, schools, hospitals, oil rigs and remote locations with much more in between. They employ more than 550,000 people and every day they serve millions of customers, provide services at hundreds of office buildings, clean thousands of square miles and protect tens of thousands of people.
The services provided by Astutis have included:
- Open course and online provision to allow individual delegates to attend IOSH, NEBOSH and ISEP, formerly known as IEMA, accredited courses.
- In company training for groups of delegates at Compass Group, Compass Group client sites and via the virtual classroom, comprising a mix of IOSH and NEBOSH accredited courses and tailored training solutions.
- Specialist health and safety consultancy support.
Client Management
The relationship with Compass Group has been built and maintained through close liaison between the Account Manager and members of the Compass Group Health and Safety Management Team and the Safety Managers and Advisors within specific divisions or contracts. In the case of every in-company training project, an initial meeting takes place prior to delivery to ensure a clear understanding of the aims and objectives of the training, the needs of the target audience and the environment in which they are working at the client site. This allows the opportunity to tailor course content and delivery style to meet the needs of the delegates, the inclusion of client or site specific documentation if required and references to internal policies and procedures as appropriate.
In the case of public courses, all Astutis public course advisors are fully briefed and kept up to speed by the Account Manager to ensure Compass Group staff are provided with a consistent and seamless standard of service, irrespective of whom they speak with at Astutis to manage their individual training need effectively.
Helping You To Train Your Staff
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