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Global Recognition for Astutis' Live Chat Service

June 2022


Customer happiness is our utmost reward, so being recognised in our industry for our commitment to first-class customer service is a great achievement for us.  

We are proud to announce that Astutis, has received global recognition for its commitment to customer service through its Live Chat service and has been awarded the Live Chat Customer Excellence Award 2022.

Astutis launched its Live Chat instant messaging in January 2020 and expanded the service in 2021 to cover seven days a week as well as an out-of-hours service during the evenings, bank holidays and national holidays. All chats are handled by our human Customer First Team. With 31,500 chats undertaken since it launched, we are proud to have maintained our customer chat satisfaction level at 96% - that’s 30,240 thumbs up from the most important people in our business, our customers!

Our Live Chat uses innovative technology to support our customers get the best experience out of our website Astutis.com as well as our international website AstutisInternational.com. Live Chat, the provider of the technology, was impressed by our efficiency on how quickly chats were answered as well as the quality of the service delivery. This is the second year that Astutis have received their service recognition award.

Astutis Managing Director, Steve Terry commented:

''I’m proud of the hard work of our Customer First Team who diligently man our Live Chat service. This award is not only an accolade for our service delivery, but also a reflection of how our customers are centric to all that we do. This award also places us at the top spot of HSE training websites for usability, accessibility and mobile access.''

In addition to Live Chat, all our learners have direct access to our eLearning advisor team, who provide help, advice and support regarding all online course content. Our safety advisor team also respond directly to learners on any aspect of technical questions relating to course content. 

To chat online now with one of Astutis' NEBOSH qualified Customer First Agents visit Astutis.com.

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We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "The staff are helpful and supportive. The application process is simple. The course materials meet the needs and help point in the right direction for further resources."

    24.07.2024

  • "Great online course. was informative and helped me understand many key principles and terminology. Could have done with some videos, but overall very good."

    24.07.2024

  • "Good customer service, prompt replies to emails, detailed and easy to understand course materials."

    Paul
    16.07.2024

  • "Easy to understand learning material. Good user interface and user experience. Looks great in web browser. Only negative was that often you need to refresh the page as it may not load properly."

    Paul
    16.07.2024

  • "They showed me support and kindness when my Dad passed away on the first week of the course. When I was able to start again in January there was a good range of tutors with different knowledgebases for duration of the 3 week classes. I had some extra support with the assessments and that was greatly received. The admin team were efficient and friendly especially Leanne. Online courses and self study juggled around home life is always challenging."

    Alison
    15.07.2024

  • "It was interesting and engaging with a good range of topics and learning outcomes. The exercises though sometimes abstract got you thinking and applying knowledge. Some of the statistics and models were dated, they could do with a refresh on the course content. I liked the mix of slides, book work and video content."

    Alison
    15.07.2024

  • "Very organised proces, all information was given in advance of the course."

    Chris
    09.07.2024

  • "Very detailed notes, mock questions included in notes"

    Chris
    09.07.2024

  • "I found the IEMA Practitioner very interesting and useful."

    Antonio
    01.07.2024

  • "It was very interesting from professional point of view."

    Antonio
    01.07.2024