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Global Recognition for Astutis' Live Chat Service

June 2022


Customer happiness is our utmost reward, so being recognised in our industry for our commitment to first-class customer service is a great achievement for us.  

We are proud to announce that Astutis, has received global recognition for its commitment to customer service through its Live Chat service and has been awarded the Live Chat Customer Excellence Award 2022.

Astutis launched its Live Chat instant messaging in January 2020 and expanded the service in 2021 to cover seven days a week as well as an out-of-hours service during the evenings, bank holidays and national holidays. All chats are handled by our human Customer First Team. With 31,500 chats undertaken since it launched, we are proud to have maintained our customer chat satisfaction level at 96% - that’s 30,240 thumbs up from the most important people in our business, our customers!

Our Live Chat uses innovative technology to support our customers get the best experience out of our website Astutis.com as well as our international website AstutisInternational.com. Live Chat, the provider of the technology, was impressed by our efficiency on how quickly chats were answered as well as the quality of the service delivery. This is the second year that Astutis have received their service recognition award.

Astutis Managing Director, Steve Terry commented:

''I’m proud of the hard work of our Customer First Team who diligently man our Live Chat service. This award is not only an accolade for our service delivery, but also a reflection of how our customers are centric to all that we do. This award also places us at the top spot of HSE training websites for usability, accessibility and mobile access.''

In addition to Live Chat, all our learners have direct access to our eLearning advisor team, who provide help, advice and support regarding all online course content. Our safety advisor team also respond directly to learners on any aspect of technical questions relating to course content. 

To chat online now with one of Astutis' NEBOSH qualified Customer First Agents visit Astutis.com.

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What People Say

Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "Well presented course, excellent customer service ready to politely deal with queries. Excellent online resources and timely emails. (possibly too many emails and the information could have been condensed down into fewer emails)."

    Phillip Andrew
    09.03.2023

  • "Excellent course but structure was a little strange. First week felt too condensed and the exam was in between the 2 weeks of lectures for us, when the second week would have proved beneficial prior to the exam as it helps consolidate week 1 lectures."

    Phillip Andrew
    09.03.2023

  • "Great training delivery, support throughout and very informative courses"

    Kerri
    08.03.2023

  • "Great course, very well explained and online material very useful and easy to access and navigate."

    Kerri
    08.03.2023

  • "Easy explanation & good content in the course"

    Chris
    06.03.2023

  • "Excellent content easy to understand"

    Chris
    06.03.2023

  • "The information in the course notes is great. The tutors however could not advise whether legal reference should be made in the risk assessment. Also, new version of the exams were only shared last minute for NG1 and 2. Leaving most of the course study time looking at old format"

    Charbel
    02.03.2023

  • "The course was very informative and I feel that I want to develop my career toward health and safety as I feel that I'm ready for the diploma"

    Charbel
    02.03.2023

  • "Great course- very helpful team!"

    Elizabeth
    02.03.2023

  • "Great course! Enjoyed the process!"

    Elizabeth
    02.03.2023