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Global Recognition for Astutis' Live Chat Service

June 2022


Customer happiness is our utmost reward, so being recognised in our industry for our commitment to first-class customer service is a great achievement for us.  

We are proud to announce that Astutis, has received global recognition for its commitment to customer service through its Live Chat service and has been awarded the Live Chat Customer Excellence Award 2022.

Astutis launched its Live Chat instant messaging in January 2020 and expanded the service in 2021 to cover seven days a week as well as an out-of-hours service during the evenings, bank holidays and national holidays. All chats are handled by our human Customer First Team. With 31,500 chats undertaken since it launched, we are proud to have maintained our customer chat satisfaction level at 96% - that’s 30,240 thumbs up from the most important people in our business, our customers!

Our Live Chat uses innovative technology to support our customers get the best experience out of our website Astutis.com as well as our international website AstutisInternational.com. Live Chat, the provider of the technology, was impressed by our efficiency on how quickly chats were answered as well as the quality of the service delivery. This is the second year that Astutis have received their service recognition award.

Astutis Managing Director, Steve Terry commented:

''I’m proud of the hard work of our Customer First Team who diligently man our Live Chat service. This award is not only an accolade for our service delivery, but also a reflection of how our customers are centric to all that we do. This award also places us at the top spot of HSE training websites for usability, accessibility and mobile access.''

In addition to Live Chat, all our learners have direct access to our eLearning advisor team, who provide help, advice and support regarding all online course content. Our safety advisor team also respond directly to learners on any aspect of technical questions relating to course content. 

To chat online now with one of Astutis' NEBOSH qualified Customer First Agents visit Astutis.com.

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We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "Excellent customer service and very repsonsive"

    19.02.2026

  • "Very insightful and highly relevant."

    19.02.2026

  • "Passed both part 1 and part 2 in one sitting. Great training material for distance learning, great online training platform and great assessment workshops and advice. Thank you"

    Prasanna
    18.02.2026

  • "Great course learned a lot."

    Prasanna
    18.02.2026

  • "Good presentation of content. Even when tutor was off sick they got another tutor in straight away and picked up where the previous one left off in a seamless was as if it was part of the course material."

    17.02.2026

  • "Really enjoyable. Hoping can put to better use and make a career from it."

    17.02.2026

  • "Our tutor is excellent. They clearly know their subject and run lots of activities to get through the course material. The course can be intense, but there are plenty of breaks to make the training comfortable and keep up with the agenda."

    06.02.2026

  • "The PISEP training had excellent didactic material and lots of thought-provoking discussion. I really enjoyed it."

    06.02.2026

  • "The course was easy to book and easy to follow. The content was out-dated in parts but what I needed from the course was informative and helped me in my day-to-day job role. I would definitely look to Astutis for future training."

    Martin
    28.01.2026

  • "The content was often outdated but I managed to get what I needed out of the course. The marking was often a couple of weeks or more to wait but the feedback was very useful and overall I have grown from the learning and it has definitely helped me in my job role."

    Martin
    28.01.2026