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Global Recognition for Astutis' Live Chat Service

June 2022


Customer happiness is our utmost reward, so being recognised in our industry for our commitment to first-class customer service is a great achievement for us.  

We are proud to announce that Astutis, has received global recognition for its commitment to customer service through its Live Chat service and has been awarded the Live Chat Customer Excellence Award 2022.

Astutis launched its Live Chat instant messaging in January 2020 and expanded the service in 2021 to cover seven days a week as well as an out-of-hours service during the evenings, bank holidays and national holidays. All chats are handled by our human Customer First Team. With 31,500 chats undertaken since it launched, we are proud to have maintained our customer chat satisfaction level at 96% - that’s 30,240 thumbs up from the most important people in our business, our customers!

Our Live Chat uses innovative technology to support our customers get the best experience out of our website Astutis.com as well as our international website AstutisInternational.com. Live Chat, the provider of the technology, was impressed by our efficiency on how quickly chats were answered as well as the quality of the service delivery. This is the second year that Astutis have received their service recognition award.

Astutis Managing Director, Steve Terry commented:

''I’m proud of the hard work of our Customer First Team who diligently man our Live Chat service. This award is not only an accolade for our service delivery, but also a reflection of how our customers are centric to all that we do. This award also places us at the top spot of HSE training websites for usability, accessibility and mobile access.''

In addition to Live Chat, all our learners have direct access to our eLearning advisor team, who provide help, advice and support regarding all online course content. Our safety advisor team also respond directly to learners on any aspect of technical questions relating to course content. 

To chat online now with one of Astutis' NEBOSH qualified Customer First Agents visit Astutis.com.

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What People Say

Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say
  • "I’m a long term personal and professional client and can’t fault their customer service, in course support and platforms."

    Rick
    02.09.2024
  • "Short course that I think many leaders would benefit from undertaking. Goes beyond HSE and links all business objectives."

    Rick
    02.09.2024
  • "Great platform. Easy to navigate and all the information provided for the course was accurate and relevant. Communication from them was also really good."

    Ben
    21.08.2024
  • "Relevant, easily digestible information and lots of additional sources to help."

    Ben
    21.08.2024
  • "Tutor was excellent. Communications with Astutis were very good. Course materials were excellent overall"

    05.08.2024
  • "Excellent Tutor Materials were very good, overall"

    05.08.2024
  • "I recently undertook my Nebosh National Diploma for Occupational Health and Safety Management Professionals. The training and support I received from Astutis was absolutely first class and to a very high standard. I undertook classroom based tutorship in a group of 4 and this worked very well for me. My tutors were Andrew Ashford and Mark Jones. Their knowledge of the course material and Health and Safety requirements in both a legal and application sense was amazing. They delivered the material to a very high standard in a way that was totally understandable and relatable. I work in the nuclear industry so I am used to high quality training standards. But this course was the best I have experienced to date and I would not hesitate to recommend Astutis to anyone considering this qualification. I passed all 3 exams at the first attempts gaining an overall credit rating. Which I was delighted with, thankyou Astutis!"

    Richard
    05.08.2024
  • "I recently undertook my Nebosh National Diploma for Occupational Health and Safety Management Professionals. The training and support I received from Astutis was absolutely first class and to a very high standard. I undertook classroom based tutorship in a group of 4 and this worked very well for me. My tutors were Andrew Ashford and Mark Jones. Their knowledge of the course material and Health and Safety requirements in both a legal and application sense was amazing. They delivered the material to a very high standard in a way that was totally understandable and relatable. I work in the nuclear industry so I am used to high quality training standards. But this course was the best I have experienced to date and I would not hesitate to recommend Astutis to anyone considering this qualification. I passed all 3 exams at the first attempts gaining an overall credit rating. Which I was delighted with, thankyou Astutis!"

    Richard
    05.08.2024
  • "The staff are helpful and supportive. The application process is simple. The course materials meet the needs and help point in the right direction for further resources."

    24.07.2024
  • "Great online course. was informative and helped me understand many key principles and terminology. Could have done with some videos, but overall very good."

    24.07.2024