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Global Recognition for Astutis' Live Chat Service

June 2022


Customer happiness is our utmost reward, so being recognised in our industry for our commitment to first-class customer service is a great achievement for us.  

We are proud to announce that Astutis, has received global recognition for its commitment to customer service through its Live Chat service and has been awarded the Live Chat Customer Excellence Award 2022.

Astutis launched its Live Chat instant messaging in January 2020 and expanded the service in 2021 to cover seven days a week as well as an out-of-hours service during the evenings, bank holidays and national holidays. All chats are handled by our human Customer First Team. With 31,500 chats undertaken since it launched, we are proud to have maintained our customer chat satisfaction level at 96% - that’s 30,240 thumbs up from the most important people in our business, our customers!

Our Live Chat uses innovative technology to support our customers get the best experience out of our website Astutis.com as well as our international website AstutisInternational.com. Live Chat, the provider of the technology, was impressed by our efficiency on how quickly chats were answered as well as the quality of the service delivery. This is the second year that Astutis have received their service recognition award.

Astutis Managing Director, Steve Terry commented:

''I’m proud of the hard work of our Customer First Team who diligently man our Live Chat service. This award is not only an accolade for our service delivery, but also a reflection of how our customers are centric to all that we do. This award also places us at the top spot of HSE training websites for usability, accessibility and mobile access.''

In addition to Live Chat, all our learners have direct access to our eLearning advisor team, who provide help, advice and support regarding all online course content. Our safety advisor team also respond directly to learners on any aspect of technical questions relating to course content. 

To chat online now with one of Astutis' NEBOSH qualified Customer First Agents visit Astutis.com.

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What People Say

Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "Service was good , on the odd occasion I needed support was able to use the chat service or email service team and issues very quickly resolved. Also easy to place order using SAP process order number via my company purchasing system."

    Mark
    09.09.2026

  • "The course was very well presented , the learning portal very intuitive and material thorough and relevant to the syllabus. As I studied self led via distance learning this was important to me. The progress tools enabled me to stay on track with my target assessment dates and booking of the module assessments themselves was very straightforward and efficient. As such I'd recommend Astutis to others having completed both general certificate and diploma with them. Thanks Astutis!"

    Mark
    09.09.2026

  • "The team were always punctual in response when needed."

    Martin
    09.09.2026

  • "The Course was well structured and materials were easy to access. I'm old scholl and previously opnly attended classroom courses, however I found the structure of the online portal was easy to seperate into "bite-size" chunks to achieve the balance between working and learning simultaeneously."

    Martin
    09.09.2026

  • "Astutis were recommended to me by a health and safety manager so booked NEBOSH general certificate with them, and they are a really good training provider. The course materials are well laid out and there is plenty of help and support. Really can't fault them."

    Peter
    25.08.2026

  • "The NEBOSH general certificate is a difficult course and the hours have to be put in to pass. There is no short cut. The course materials from Astutis are really good and as well as that there are videos available that help you to prepare, my advice, listen to the course and watch the videos over and over until it is engrained into you."

    Peter
    25.08.2026

  • "Excellent service and a great learning experience. The course content was clear and well-structured, and the support provided throughout the learning journey was very helpful. I would highly recommend Astutis."

    Ghadeer
    13.08.2026

  • "The course was well-structured, informative, and easy to follow. I found the content very useful and relevant to my professional development."

    Ghadeer
    13.08.2026

  • "Very good service the tutor was very good."

    06.08.2026

  • "Very good"

    06.08.2026