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Global Recognition for Astutis' Live Chat Service

June 2022


Customer happiness is our utmost reward, so being recognised in our industry for our commitment to first-class customer service is a great achievement for us.  

We are proud to announce that Astutis, has received global recognition for its commitment to customer service through its Live Chat service and has been awarded the Live Chat Customer Excellence Award 2022.

Astutis launched its Live Chat instant messaging in January 2020 and expanded the service in 2021 to cover seven days a week as well as an out-of-hours service during the evenings, bank holidays and national holidays. All chats are handled by our human Customer First Team. With 31,500 chats undertaken since it launched, we are proud to have maintained our customer chat satisfaction level at 96% - that’s 30,240 thumbs up from the most important people in our business, our customers!

Our Live Chat uses innovative technology to support our customers get the best experience out of our website Astutis.com as well as our international website AstutisInternational.com. Live Chat, the provider of the technology, was impressed by our efficiency on how quickly chats were answered as well as the quality of the service delivery. This is the second year that Astutis have received their service recognition award.

Astutis Managing Director, Steve Terry commented:

''I’m proud of the hard work of our Customer First Team who diligently man our Live Chat service. This award is not only an accolade for our service delivery, but also a reflection of how our customers are centric to all that we do. This award also places us at the top spot of HSE training websites for usability, accessibility and mobile access.''

In addition to Live Chat, all our learners have direct access to our eLearning advisor team, who provide help, advice and support regarding all online course content. Our safety advisor team also respond directly to learners on any aspect of technical questions relating to course content. 

To chat online now with one of Astutis' NEBOSH qualified Customer First Agents visit Astutis.com.

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We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say
  • "professional, Excellent Content of the course, best customer care"

    30.06.2022
  • "excellent Content & referances"

    30.06.2022
  • "Very good and informative"

    27.06.2022
  • "course well managed and engaging"

    27.06.2022
  • "They resolved the problem I had with playing the video quickly."

    27.06.2022
  • "I did this course as a refresher to existing qualifications (that were over 30yrs old). It was interesting with a variety of activities."

    27.06.2022
  • "Well presented, easy to unstand online training course, great study materials. Reasonble prices."

    21.06.2022
  • ".great useful well presented course"

    21.06.2022
  • "The course was designed and put together very well . It was easy to follow. This was my first experience with on-line learning and I’m looking forward to completing more courses with astutis."

    Stuart
    21.06.2022
  • "Interesting and informative"

    Stuart
    21.06.2022