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Global Recognition for Astutis' Live Chat Service

June 2022


Customer happiness is our utmost reward, so being recognised in our industry for our commitment to first-class customer service is a great achievement for us.  

We are proud to announce that Astutis, has received global recognition for its commitment to customer service through its Live Chat service and has been awarded the Live Chat Customer Excellence Award 2022.

Astutis launched its Live Chat instant messaging in January 2020 and expanded the service in 2021 to cover seven days a week as well as an out-of-hours service during the evenings, bank holidays and national holidays. All chats are handled by our human Customer First Team. With 31,500 chats undertaken since it launched, we are proud to have maintained our customer chat satisfaction level at 96% - that’s 30,240 thumbs up from the most important people in our business, our customers!

Our Live Chat uses innovative technology to support our customers get the best experience out of our website Astutis.com as well as our international website AstutisInternational.com. Live Chat, the provider of the technology, was impressed by our efficiency on how quickly chats were answered as well as the quality of the service delivery. This is the second year that Astutis have received their service recognition award.

Astutis Managing Director, Steve Terry commented:

''I’m proud of the hard work of our Customer First Team who diligently man our Live Chat service. This award is not only an accolade for our service delivery, but also a reflection of how our customers are centric to all that we do. This award also places us at the top spot of HSE training websites for usability, accessibility and mobile access.''

In addition to Live Chat, all our learners have direct access to our eLearning advisor team, who provide help, advice and support regarding all online course content. Our safety advisor team also respond directly to learners on any aspect of technical questions relating to course content. 

To chat online now with one of Astutis' NEBOSH qualified Customer First Agents visit Astutis.com.

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We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say
  • "Excellent course material and a great support structure."

    Lionel
    15.11.2022
  • "Excellent course material and a great support structure."

    Lionel
    15.11.2022
  • "I found Astutis to be a well organised company. Good for advice and speedy responses to queries."

    Stephen
    15.11.2022
  • "Thorough and up-to-date learning resources."

    Stephen
    15.11.2022
  • "Great content with helpful tutors"

    09.11.2022
  • "Easy to navigate content,"

    09.11.2022
  • "Nice interface. Easy to work through course online and on printout although they weren't always completely aligned. Kept me going"

    Richard
    24.10.2022
  • "Easy to follow, kept me motivated."

    Richard
    24.10.2022
  • "Second course I have completed with Astutis, and again cannot fault them in anyway. Brilliant course, easy to understand."

    Andrew
    11.09.2022
  • "Easy to understand, engaging and interesting. Well put together."

    Andrew
    11.09.2022