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Global Recognition for Astutis' Live Chat Service

June 2022


Customer happiness is our utmost reward, so being recognised in our industry for our commitment to first-class customer service is a great achievement for us.  

We are proud to announce that Astutis, has received global recognition for its commitment to customer service through its Live Chat service and has been awarded the Live Chat Customer Excellence Award 2022.

Astutis launched its Live Chat instant messaging in January 2020 and expanded the service in 2021 to cover seven days a week as well as an out-of-hours service during the evenings, bank holidays and national holidays. All chats are handled by our human Customer First Team. With 31,500 chats undertaken since it launched, we are proud to have maintained our customer chat satisfaction level at 96% - that’s 30,240 thumbs up from the most important people in our business, our customers!

Our Live Chat uses innovative technology to support our customers get the best experience out of our website Astutis.com as well as our international website AstutisInternational.com. Live Chat, the provider of the technology, was impressed by our efficiency on how quickly chats were answered as well as the quality of the service delivery. This is the second year that Astutis have received their service recognition award.

Astutis Managing Director, Steve Terry commented:

''I’m proud of the hard work of our Customer First Team who diligently man our Live Chat service. This award is not only an accolade for our service delivery, but also a reflection of how our customers are centric to all that we do. This award also places us at the top spot of HSE training websites for usability, accessibility and mobile access.''

In addition to Live Chat, all our learners have direct access to our eLearning advisor team, who provide help, advice and support regarding all online course content. Our safety advisor team also respond directly to learners on any aspect of technical questions relating to course content. 

To chat online now with one of Astutis' NEBOSH qualified Customer First Agents visit Astutis.com.

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We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "I choose Astutis by recommendation from one of my colleague. I hade really positive experience with Astutis. Study materials were excellent and online sessions were great. All planning for exams went smooth. All my questions via email were answered really fast. I passed from 1st try. I already recommended Astutis to other colleagues"

    Mariya
    05.12.2024

  • "Everything was good"

    Mariya
    05.12.2024

  • "Great learning platform with easy access to all relevant information and very user friendly experience."

    Sebastian
    05.11.2024

  • "The course was easy to understand because the information provided was well structured, very well presented and really helpful."

    Sebastian
    05.11.2024

  • "Very good and I would highly recommend to others. I will be using Astutis in the near future as I have some more courses I would love to complete."

    22.10.2024

  • "Easy to understand, the information was clear and to the point."

    22.10.2024

  • "For a virtual course, I found it extremely informative and engaging, the Tutor ensured they were on hand at all times to ensure we were kept focused. Equally the back office support were always on hand for support when needed"

    Emma
    16.10.2024

  • "A really solid experience into Health & Safety"

    Emma
    16.10.2024

  • "Excellent. I studied the virtual course with minimal support. The course notes were excellent and provided all the necessary information to pass. When I did have cause to contact the team they were always happy to help."

    Matt
    09.10.2024

  • "Really interesting. Be warned though there is a lot of reading, thankfully you don't need to recall it word for word. I'd recommend having a basic level of health and safety understanding before undertaking the completely virtual course. The pre-exam webinars are helpful, and don't forget the *** principal."

    Matt
    09.10.2024