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Global Recognition for Astutis' Live Chat Service

June 2022


Customer happiness is our utmost reward, so being recognised in our industry for our commitment to first-class customer service is a great achievement for us.  

We are proud to announce that Astutis, has received global recognition for its commitment to customer service through its Live Chat service and has been awarded the Live Chat Customer Excellence Award 2022.

Astutis launched its Live Chat instant messaging in January 2020 and expanded the service in 2021 to cover seven days a week as well as an out-of-hours service during the evenings, bank holidays and national holidays. All chats are handled by our human Customer First Team. With 31,500 chats undertaken since it launched, we are proud to have maintained our customer chat satisfaction level at 96% - that’s 30,240 thumbs up from the most important people in our business, our customers!

Our Live Chat uses innovative technology to support our customers get the best experience out of our website Astutis.com as well as our international website AstutisInternational.com. Live Chat, the provider of the technology, was impressed by our efficiency on how quickly chats were answered as well as the quality of the service delivery. This is the second year that Astutis have received their service recognition award.

Astutis Managing Director, Steve Terry commented:

''I’m proud of the hard work of our Customer First Team who diligently man our Live Chat service. This award is not only an accolade for our service delivery, but also a reflection of how our customers are centric to all that we do. This award also places us at the top spot of HSE training websites for usability, accessibility and mobile access.''

In addition to Live Chat, all our learners have direct access to our eLearning advisor team, who provide help, advice and support regarding all online course content. Our safety advisor team also respond directly to learners on any aspect of technical questions relating to course content. 

To chat online now with one of Astutis' NEBOSH qualified Customer First Agents visit Astutis.com.

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We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "I did not do an in-person course, so it is a fair comment, as I have not seen how they teach in person. The course content was good."

    Kevin
    23.04.2024

  • "After I completed elements 1-4, they added new content; it was okay, however, why wasn't this in the course at first/"

    Kevin
    23.04.2024

  • "easy service to learn from, helpful chat lines if require any additional help"

    23.04.2024

  • "great course with alot of ways to learn."

    23.04.2024

  • "I felt the online platform was good, the course material was thorough and easy to navigate."

    Lucy
    16.04.2024

  • "The content was thorough and easy to understand."

    Lucy
    16.04.2024

  • "The course material was great and i liked how informative and easy to understand. Loved it and definitely will recommend who ever is looking to take the course"

    Mohammed
    16.04.2024

  • "Great course and easy to understand material"

    Mohammed
    16.04.2024

  • "The level of support from the lecturers was outstanding and they really went above the role by providing additional information where to go and fine items"

    Mark
    02.04.2024

  • "The course was very intense, and the time available on top of the full time day job made it challenging. The biggest adjustment was changing my mindset to a scaled down basic thinking process"

    Mark
    02.04.2024