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Global Recognition for Astutis' Live Chat Service

June 2022


Customer happiness is our utmost reward, so being recognised in our industry for our commitment to first-class customer service is a great achievement for us.  

We are proud to announce that Astutis, has received global recognition for its commitment to customer service through its Live Chat service and has been awarded the Live Chat Customer Excellence Award 2022.

Astutis launched its Live Chat instant messaging in January 2020 and expanded the service in 2021 to cover seven days a week as well as an out-of-hours service during the evenings, bank holidays and national holidays. All chats are handled by our human Customer First Team. With 31,500 chats undertaken since it launched, we are proud to have maintained our customer chat satisfaction level at 96% - that’s 30,240 thumbs up from the most important people in our business, our customers!

Our Live Chat uses innovative technology to support our customers get the best experience out of our website Astutis.com as well as our international website AstutisInternational.com. Live Chat, the provider of the technology, was impressed by our efficiency on how quickly chats were answered as well as the quality of the service delivery. This is the second year that Astutis have received their service recognition award.

Astutis Managing Director, Steve Terry commented:

''I’m proud of the hard work of our Customer First Team who diligently man our Live Chat service. This award is not only an accolade for our service delivery, but also a reflection of how our customers are centric to all that we do. This award also places us at the top spot of HSE training websites for usability, accessibility and mobile access.''

In addition to Live Chat, all our learners have direct access to our eLearning advisor team, who provide help, advice and support regarding all online course content. Our safety advisor team also respond directly to learners on any aspect of technical questions relating to course content. 

To chat online now with one of Astutis' NEBOSH qualified Customer First Agents visit Astutis.com.

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What People Say

Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "Very good"

    11.03.2025

  • "Excellent, very clear and well presented"

    11.03.2025

  • "Astutis delivers an interactive learning platform complete with textbooks, videos, quizzes and webinars for added guidance to learners. This allows to complete the course at your pace and is the perfect choice for people balancing work, life, school, etc. The portal is consistently maintained. Astutis staff also replies to queries in a timely manner via email and is very knowledgeable and professional in their duties."

    04.03.2025

  • "I am grateful for the knowledge gained from Astutis and NEBOSH while completing the IGC, as it added new context to the way I view HSE from both a company and worker perspective. It also provided me with a great platform to build upon as I head into my new career in health and safety. It will also prove advantageous as I pursue the NEBOSH IDIP certification in the future."

    04.03.2025

  • "Astutis's team responds quickly and actively whenever learners need guidance. The training materials were comprehensive and easy to understand and effective. I highly recommend Astute to anyone looking to pass NEBOSH IGC."

    Aung Si Thu
    26.02.2025

  • "The course was well-structured and highly informative, and I would highly recommend this course to anyone looking to enhance their health and safety knowledge."

    Aung Si Thu
    26.02.2025

  • "Thoroughly professional, informative, transformative and rewarding experience all around. Couldn’t recommend the whole process highly enough."

    Craig
    25.02.2025

  • "Brilliant"

    Craig
    25.02.2025

  • "Excellent support, easy to understand and very responsive with any queries."

    Catherine
    19.02.2025

  • "A comprehensive course."

    Catherine
    19.02.2025