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Global Recognition for Astutis' Live Chat Service

June 2022


Customer happiness is our utmost reward, so being recognised in our industry for our commitment to first-class customer service is a great achievement for us.  

We are proud to announce that Astutis, has received global recognition for its commitment to customer service through its Live Chat service and has been awarded the Live Chat Customer Excellence Award 2022.

Astutis launched its Live Chat instant messaging in January 2020 and expanded the service in 2021 to cover seven days a week as well as an out-of-hours service during the evenings, bank holidays and national holidays. All chats are handled by our human Customer First Team. With 31,500 chats undertaken since it launched, we are proud to have maintained our customer chat satisfaction level at 96% - that’s 30,240 thumbs up from the most important people in our business, our customers!

Our Live Chat uses innovative technology to support our customers get the best experience out of our website Astutis.com as well as our international website AstutisInternational.com. Live Chat, the provider of the technology, was impressed by our efficiency on how quickly chats were answered as well as the quality of the service delivery. This is the second year that Astutis have received their service recognition award.

Astutis Managing Director, Steve Terry commented:

''I’m proud of the hard work of our Customer First Team who diligently man our Live Chat service. This award is not only an accolade for our service delivery, but also a reflection of how our customers are centric to all that we do. This award also places us at the top spot of HSE training websites for usability, accessibility and mobile access.''

In addition to Live Chat, all our learners have direct access to our eLearning advisor team, who provide help, advice and support regarding all online course content. Our safety advisor team also respond directly to learners on any aspect of technical questions relating to course content. 

To chat online now with one of Astutis' NEBOSH qualified Customer First Agents visit Astutis.com.

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Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "Really enjoyed the course content and having Astutis as a learning provider for my NEBOSH Environmental Management Certificate."

    Faye
    11.03.2026

  • "Really enjoyed the course content, tutor was great and knowledgeable."

    Faye
    11.03.2026

  • "Astutis delivered the NEBOSH General Certificate training efficiently and professionally. The course materials were clear and comprehensive, and the trainer was knowledgeable, approachable, and supportive. Booking and communication were straightforward, and all queries were handled promptly. Overall, the service met our expectations and helped us achieve our learning objectives."

    Amanda
    04.03.2026

  • "The NEBOSH General Certificate course with Astutis was highly beneficial and well-organised. The trainer was knowledgeable and approachable, making complex health and safety concepts clear and engaging. Course materials were comprehensive and supported both learning and practical application, while the pace and structure ensured everyone could follow and participate. Support was consistently excellent, both during and after the sessions. Overall, the course significantly improved understanding of health and safety management"

    Amanda
    04.03.2026

  • "the service was very good and professional."

    26.02.2026

  • "the course was very well delivered which made it easy to learn"

    26.02.2026

  • "Courses well planned, well structured. Tutors are always available for swift support. Training materials are of high quality easily downloadable... The platform is user friendly."

    Ghislain Théophile KEMZANG Tembouk
    25.02.2026

  • "The NEBOSH IGC on line was of high quality. Training courses materials and handouts super user friendly."

    Ghislain Théophile KEMZANG Tembouk
    25.02.2026

  • "Excellent customer service and very repsonsive"

    19.02.2026

  • "Very insightful and highly relevant."

    19.02.2026