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Global Recognition for Astutis' Live Chat Service

June 2022


Customer happiness is our utmost reward, so being recognised in our industry for our commitment to first-class customer service is a great achievement for us.  

We are proud to announce that Astutis, has received global recognition for its commitment to customer service through its Live Chat service and has been awarded the Live Chat Customer Excellence Award 2022.

Astutis launched its Live Chat instant messaging in January 2020 and expanded the service in 2021 to cover seven days a week as well as an out-of-hours service during the evenings, bank holidays and national holidays. All chats are handled by our human Customer First Team. With 31,500 chats undertaken since it launched, we are proud to have maintained our customer chat satisfaction level at 96% - that’s 30,240 thumbs up from the most important people in our business, our customers!

Our Live Chat uses innovative technology to support our customers get the best experience out of our website Astutis.com as well as our international website AstutisInternational.com. Live Chat, the provider of the technology, was impressed by our efficiency on how quickly chats were answered as well as the quality of the service delivery. This is the second year that Astutis have received their service recognition award.

Astutis Managing Director, Steve Terry commented:

''I’m proud of the hard work of our Customer First Team who diligently man our Live Chat service. This award is not only an accolade for our service delivery, but also a reflection of how our customers are centric to all that we do. This award also places us at the top spot of HSE training websites for usability, accessibility and mobile access.''

In addition to Live Chat, all our learners have direct access to our eLearning advisor team, who provide help, advice and support regarding all online course content. Our safety advisor team also respond directly to learners on any aspect of technical questions relating to course content. 

To chat online now with one of Astutis' NEBOSH qualified Customer First Agents visit Astutis.com.

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Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "Fantastic tutor and cooperative staff: really a “Gold” learning partner."

    22.10.2026

  • "Very practical course, but very difficult to find a relevant job. However, everyone should take this course."

    22.10.2026

  • "I had a great learning experience with Astutis while completing the ISEP Certificate in Sustainability and Environmental Management. The course was well structured, and the learning materials helped me develop my knowledge and understanding of environmental management. I would like to thank the Astutis team for their guidance and support throughout my learning journey. I am proud to have achieved a Distinction and would recommend Astutis to anyone looking to develop their professional knowledge and qualifications in sustainability and environmental management."

    Mutwali Elamin Ahmed
    19.10.2026

  • "The course was well structured and provided useful knowledge in sustainability and environmental management. The study materials were clear and supported my learning throughout the course. I appreciate the guidance and support from the Astutis team. I am proud to have achieved a Distinction in the ISEP Certificate in Sustainability and Environmental Management. I would recommend this course to anyone looking to develop their knowledge and career in environmental management and sustainability."

    Mutwali Elamin Ahmed
    19.10.2026

  • "Astutis always provide excellent customer service. There is a fantastic range of courses that align with our business needs perfectly. Great communication from everyone I have dealt with and I would like to give a particular shout out to Michelle who could not be any more helpful if she tried. She is always on hand to help with any queries with a quick response time and reassuring always. Thank you Astutis :)"

    Ashleigh Sparkes
    07.10.2026

  • "Brilliant courses - always receive great feedback from colleagues!"

    Ashleigh Sparkes
    07.10.2026

  • "Great training provider with amazing co-ordinators"

    Caitlin
    07.10.2026

  • "Great offering of courses which suits the requirements of our organisation"

    Caitlin
    07.10.2026

  • "Astutis provided a high-quality learning experience that helped me build confidence in my studies. Their flexibility and professional support made it easier to progress while working full-time offshore. I would highly recommend Astutis to anyone looking to further their professional qualifications"

    Jose Malila
    06.10.2026

  • "The course was well structured, engaging, and easy to follow. The learning materials were comprehensive and relevant to real workplace situations, making it easier to apply the knowledge in practice. I particularly appreciated the flexibility of studying at my own pace while balancing work commitments. Overall, the course has helped me improve my professional knowledge and confidence, and I would highly recommend it to others."

    Jose Malila
    06.10.2026