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Astutis Achieve Feefo Platinum Trusted Award Status

January 2023


We are incredibly proud to announce we have been bestowed the Feefo Platinum Trusted Service Award, the highest customer service status rating attainable at Feefo. 

Feefo is one of the world's leading online rating systems where customers (or learners) can evaluate businesses and organisations based on their experience with them. It serves to collect user reviews in an effort to truly reflect how well a organisation engages with its customer in both service and performance. 

Astutis have been with Feefo for several years, and to attain the Feefo Trusted Service Platinum Award, organisations must sustain a customer service rating between 4.5-5 for three consecutive years. As of January 2023, we have recently been notified that we have achieved Platinum status, confirming that our standard of customer service is, in the words of Feefo "world class". 

We are delighted our learners recognise the sustained efforts we input in delivering exemplary customer service and we would like to thank them for taking time out of their schedule to assess their experience with us. Our efforts are now focused on ensuring we continue to sustain the trust and gratification of our partners and learners for years to come. 

Upon receiving the award, Astutis Managing Director, Steve Terry, said: 

''We’re delighted to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our priority so the fact this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service."

"The award also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter a new year, we will continue to listen, understand and deliver what our customers want.”

Tony Wheble, CEO at Feefo, said: 

“This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction."

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers. 

“A particular congratulations to Astutis for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.” 

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What People Say

Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say
  • "Astutis always provide excellent customer service. There is a fantastic range of courses that align with our business needs perfectly. Great communication from everyone I have dealt with and I would like to give a particular shout out to Michelle who could not be any more helpful if she tried. She is always on hand to help with any queries with a quick response time and reassuring always. Thank you Astutis :)"

    Ashleigh Sparkes
    07.10.2026
  • "Brilliant courses - always receive great feedback from colleagues!"

    Ashleigh Sparkes
    07.10.2026
  • "Great training provider with amazing co-ordinators"

    Caitlin
    07.10.2026
  • "Great offering of courses which suits the requirements of our organisation"

    Caitlin
    07.10.2026
  • "Astutis provided a high-quality learning experience that helped me build confidence in my studies. Their flexibility and professional support made it easier to progress while working full-time offshore. I would highly recommend Astutis to anyone looking to further their professional qualifications"

    Jose Malila
    06.10.2026
  • "The course was well structured, engaging, and easy to follow. The learning materials were comprehensive and relevant to real workplace situations, making it easier to apply the knowledge in practice. I particularly appreciated the flexibility of studying at my own pace while balancing work commitments. Overall, the course has helped me improve my professional knowledge and confidence, and I would highly recommend it to others."

    Jose Malila
    06.10.2026
  • "The process from registration to results was seamless. Astutis made the process simple for the students. All administrative task was well managed by Astutis."

    Terry Mohammed
    05.10.2026
  • "The course was well structured with easy to navigate notes for each level. I like how each level of Di1, Di2 and Di3 was simple to read and easy to follow."

    Terry Mohammed
    05.10.2026
  • "I was very satisfied with the service provided by Astutis. The NEBOSH training was well structured, informative, and supported by high-quality learning materials. The online learning platform was easy to use, and the tutors and support team were helpful and responsive throughout the course. I particularly appreciated the practical approach to the training, which helped me understand how to apply health and safety principles in the workplace. Overall, my experience with Astutis was very positive, and I would recommend their training to other health and safety professionals."

    Jean Claude HABIYAREMYE
    24.09.2026
  • "I found the NEBOSH HSE Certificate in Health and Safety Leadership Excellence to be a very valuable and practical course. It helped me understand how effective leadership can influence safety culture, employee engagement, and overall health and safety performance. I particularly appreciated the focus on leadership behaviours, communication, influencing people, and creating a positive safety culture rather than simply focusing on rules and compliance. The course also helped me reflect on my own leadership approach and identify areas where I can improve. Overall, the course was well structured, engaging, and highly relevant to my role and professional development. I would recommend it to anyone who wants to strengthen their health and safety leadership skills and make a positive impact in the workplace."

    Jean Claude HABIYAREMYE
    24.09.2026