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Astutis Achieve Feefo Platinum Trusted Award Status

January 2023


We are incredibly proud to announce we have been bestowed the Feefo Platinum Trusted Service Award, the highest customer service status rating attainable at Feefo. 

Feefo is one of the world's leading online rating systems where customers (or learners) can evaluate businesses and organisations based on their experience with them. It serves to collect user reviews in an effort to truly reflect how well a organisation engages with its customer in both service and performance. 

Astutis have been with Feefo for several years, and to attain the Feefo Trusted Service Platinum Award, organisations must sustain a customer service rating between 4.5-5 for three consecutive years. As of January 2023, we have recently been notified that we have achieved Platinum status, confirming that our standard of customer service is, in the words of Feefo "world class". 

We are delighted our learners recognise the sustained efforts we input in delivering exemplary customer service and we would like to thank them for taking time out of their schedule to assess their experience with us. Our efforts are now focused on ensuring we continue to sustain the trust and gratification of our partners and learners for years to come. 

Upon receiving the award, Astutis Managing Director, Steve Terry, said: 

''We’re delighted to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our priority so the fact this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service."

"The award also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter a new year, we will continue to listen, understand and deliver what our customers want.”

Tony Wheble, CEO at Feefo, said: 

This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction."

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers. 

“A particular congratulations to Astutis for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.” 

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What People Say

Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say
  • "The platform is great, interactive and easy to navigate, I totally enjoyed the experience, recommended!"

    Igor
    25.03.2024
  • "I didn't purchase the course myself, the organization did, however I think it is fair to say it was an overall positive outcome."

    Igor
    25.03.2024
  • "Helpful staff, easy to use portal etc."

    Luke
    19.03.2024
  • "Easy to use portal, Good course."

    Luke
    19.03.2024
  • "The course was very informative. Whilst it was quite a full on 4 days it was good to have the breakout sessions to share learnings. The course materials were great to refer to as revision"

    13.03.2024
  • "The course was paid for by my employer"

    13.03.2024
  • "Great tutor and valuable study webinars prior to exams. The content notebooks need some work to update and check the content."

    Sarah
    11.03.2024
  • "Content needs work but tutor was brilliant and study webinars very valuable"

    Sarah
    11.03.2024
  • "Generally the course covers basic health and safety across many industries at a level which is both useful but not TOO in depth. I work in bio-sciences but understood the sections referring to construction well and found much of the course to be quite transferable. Speed of learning is good. Certain parts of the course (asbestos springs to mind) made questionable claims however the course allows this sort of thing to be flagged as feedback."

    Peter
    05.03.2024
  • "Good. You have a year to complete and this is about the right pace."

    Peter
    05.03.2024