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Astutis Achieve Feefo Platinum Trusted Award Status

January 2023


We are incredibly proud to announce we have been bestowed the Feefo Platinum Trusted Service Award, the highest customer service status rating attainable at Feefo. 

Feefo is one of the world's leading online rating systems where customers (or learners) can evaluate businesses and organisations based on their experience with them. It serves to collect user reviews in an effort to truly reflect how well a organisation engages with its customer in both service and performance. 

Astutis have been with Feefo for several years, and to attain the Feefo Trusted Service Platinum Award, organisations must sustain a customer service rating between 4.5-5 for three consecutive years. As of January 2023, we have recently been notified that we have achieved Platinum status, confirming that our standard of customer service is, in the words of Feefo "world class". 

We are delighted our learners recognise the sustained efforts we input in delivering exemplary customer service and we would like to thank them for taking time out of their schedule to assess their experience with us. Our efforts are now focused on ensuring we continue to sustain the trust and gratification of our partners and learners for years to come. 

Upon receiving the award, Astutis Managing Director, Steve Terry, said: 

''We’re delighted to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our priority so the fact this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service."

"The award also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter a new year, we will continue to listen, understand and deliver what our customers want.”

Tony Wheble, CEO at Feefo, said: 

This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction."

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers. 

“A particular congratulations to Astutis for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.” 

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We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say
  • "Cusomer service at the highest standard, friendly courses, helped me with passing at 1st time even taking in considerastion the fact I am not a native English speaker :)"

    Marta
    10.07.2025
  • "Very intuitivee and well organised"

    Marta
    10.07.2025
  • "Fantastic course I fully recommended"

    Hristo
    07.07.2025
  • "Fully recomended"

    Hristo
    07.07.2025
  • "I would like to take this opportunity to thank the entire Astutis team for their outstanding support throughout my NEBOSH Level 6 International Diploma journey. This was my first ever course with Astutis as distant learner, and naturally, I had a lot of doubts at the beginning. However, the structured course material, the expertise of your instructors, and the timely assistance I received made a significant difference. I am pleased to share that I passed all three units on my first attempt, which reflects the quality of your training and the accuracy of your 85% first-time pass rate claim. The diploma has strengthened my understanding of health and safety and given me the confidence to apply this knowledge in my professional role. I truly appreciate the professionalism, dedication, and learner-focused approach your team demonstrated at every stage. I would highly recommend Astutis to anyone considering the NEBOSH Diploma or any other health and safety course. I am grateful for the positive learning experience you provided."

    Tauseef
    29.06.2025
  • "The NEBOSH Level 6 International Diploma course offered by Astutis is exceptionally well-structured and comprehensive. The course materials are detailed, clearly presented, and supported by practical examples that help in understanding complex health and safety concepts. One of the most valuable aspects of the course is the Astutis online learning platform, which provides easy access to all study resources and allows interaction with other learners. The opportunity to engage with peers enhances the overall learning experience. Additionally, the inclusion of YouTube video content alongside the course materials made it easier to grasp key concepts and apply them effectively. This well-rounded approach played a significant role in helping me pass all three units on my first attempt."

    Tauseef
    29.06.2025
  • "Thoroughly professional course, with engaging and articulate delivery. I would highly recommend Astutis for training."

    Barry Sherwell
    29.06.2025
  • "Thoroughly professional, with engaging and articulate delivery. I would highly recommend."

    Barry Sherwell
    29.06.2025
  • "Great training, from highly competent and motivated tutors who delivered a very engaging course."

    Toby
    25.06.2025
  • "Great training, from highly competent and motivated tutors who delivered a very engaging course."

    Toby
    25.06.2025