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Astutis receives Feefo Gold Trusted Service Award 2022

January 2022

24 January 2022, Astutis has won the Feefo Gold Trusted Service award.


Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.

The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.

Feefo have given Gold Trusted Service awards to businesses who have collected at least 250 reviews between 01 January 2021 and 31 December 2021, with a Feefo service rating of between 4.5 and 4.9 and who demonstrate timely response to customer comments.

Steve Terry, Managing Director, Astutis, commented: “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our team have worked in difficult circumstances. We’re fully committed to the highest quality of service, in fact we’re customer obsessed, so it’s vital for us to listen, understand and respond to all our customers.”

This award means even more following the recent buying behaviour of customers.  Whilst across the globe online interactions have increased since the start of coronavirus, people are now 40% more likely to leave feedback after a purchase. Feefo report that this has made it very difficult for many businesses who struggled to respond effectively with 43% of people believing that companies have become less effective at dealing with negative feedback in the last year. Astutis has committed to upholding it’s 24-hour response time to FeeFo customer comments, and its this dedication that has earnt them the Gold Service Award for the second year in a row.

Congratulating Astutis, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.

“I’m so impressed by how our customers have overcome the challenges of the past two years. I can’t wait to see what they achieve in 2022.” 

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We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "The course its self was very well presented and included valuable information. the tutor was very knowledgeable and was able to provide us with real life examples to help understand further. My only downside was the lack or exam practice within the course, the tutor allowed for students to practice exam questions and submit to him for feedback and opened the class half an hour earlier for people to attend to discuss the results. However, this topic was not covered as part of the cause so if you could not attend earlier or have time to submit after you have no feedback on completing the exam questions and no prep for how you should be responding."

    Samantha
    12.05.2025

  • "The course content was very valuable."

    Samantha
    12.05.2025

  • "It was my first time and great learning experience with ASTUTIS"

    22.04.2025

  • "It was great learning experience in sustainability"

    22.04.2025

  • "Very helpful no complaints bit long in the email process but they always got back to me eventually and had the information I needed when requested"

    Antony
    22.04.2025

  • "The course was informative I did need to buy the nebosh course book also as online account eventually got closed and I had to save all documents that were available but overall did well"

    Antony
    22.04.2025

  • "Clear and concise. A lot of information delivered in an easy to digest format. Trainer was engaging and positive, as well as easy to talk to and ask questions. Tech was good and all the materials provided/used were/are helpful."

    Kerrina
    09.04.2025

  • "Clear and concise. A lot of information delivered in an easy to digest format. Trainer was engaging and positive, as well as easy to talk to and ask questions. Tech was good and all the materials provided/used were/are helpful."

    Kerrina
    09.04.2025

  • "excellent trainer easy to follow and good mixture of team discussions."

    Keith
    03.04.2025

  • "covered a lot of my day to day tasks, easy to follow on the second week, found the first week it difficult to see what was required and understand."

    Keith
    03.04.2025