Astutis receives Feefo Gold Trusted Service Award 2022

24 January 2022, Astutis has won the Feefo Gold Trusted Service award.

Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.

The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.

Feefo have given Gold Trusted Service awards to businesses who have collected at least 250 reviews between 01 January 2021 and 31 December 2021, with a Feefo service rating of between 4.5 and 4.9 and who demonstrate timely response to customer comments.

Steve Terry, Managing Director, Astutis, commented: “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our team have worked in difficult circumstances. We’re fully committed to the highest quality of service, in fact we’re customer obsessed, so it’s vital for us to listen, understand and respond to all our customers.”

This award means even more following the recent buying behaviour of customers.  Whilst across the globe online interactions have increased since the start of coronavirus, people are now 40% more likely to leave feedback after a purchase. Feefo report that this has made it very difficult for many businesses who struggled to respond effectively with 43% of people believing that companies have become less effective at dealing with negative feedback in the last year. Astutis has committed to upholding it’s 24-hour response time to FeeFo customer comments, and its this dedication that has earnt them the Gold Service Award for the second year in a row.

Congratulating Astutis, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.

“I’m so impressed by how our customers have overcome the challenges of the past two years. I can’t wait to see what they achieve in 2022.”