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Astutis receives Feefo Gold Trusted Service Award 2022

January 2022

24 January 2022, Astutis has won the Feefo Gold Trusted Service award.


Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.

The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.

Feefo have given Gold Trusted Service awards to businesses who have collected at least 250 reviews between 01 January 2021 and 31 December 2021, with a Feefo service rating of between 4.5 and 4.9 and who demonstrate timely response to customer comments.

Steve Terry, Managing Director, Astutis, commented: “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our team have worked in difficult circumstances. We’re fully committed to the highest quality of service, in fact we’re customer obsessed, so it’s vital for us to listen, understand and respond to all our customers.”

This award means even more following the recent buying behaviour of customers.  Whilst across the globe online interactions have increased since the start of coronavirus, people are now 40% more likely to leave feedback after a purchase. Feefo report that this has made it very difficult for many businesses who struggled to respond effectively with 43% of people believing that companies have become less effective at dealing with negative feedback in the last year. Astutis has committed to upholding it’s 24-hour response time to FeeFo customer comments, and its this dedication that has earnt them the Gold Service Award for the second year in a row.

Congratulating Astutis, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.

“I’m so impressed by how our customers have overcome the challenges of the past two years. I can’t wait to see what they achieve in 2022.” 

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What People Say

Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "Fantastic tutor and cooperative staff: really a “Gold” learning partner."

    22.10.2026

  • "Very practical course, but very difficult to find a relevant job. However, everyone should take this course."

    22.10.2026

  • "I had a great learning experience with Astutis while completing the ISEP Certificate in Sustainability and Environmental Management. The course was well structured, and the learning materials helped me develop my knowledge and understanding of environmental management. I would like to thank the Astutis team for their guidance and support throughout my learning journey. I am proud to have achieved a Distinction and would recommend Astutis to anyone looking to develop their professional knowledge and qualifications in sustainability and environmental management."

    Mutwali Elamin Ahmed
    19.10.2026

  • "The course was well structured and provided useful knowledge in sustainability and environmental management. The study materials were clear and supported my learning throughout the course. I appreciate the guidance and support from the Astutis team. I am proud to have achieved a Distinction in the ISEP Certificate in Sustainability and Environmental Management. I would recommend this course to anyone looking to develop their knowledge and career in environmental management and sustainability."

    Mutwali Elamin Ahmed
    19.10.2026

  • "Astutis always provide excellent customer service. There is a fantastic range of courses that align with our business needs perfectly. Great communication from everyone I have dealt with and I would like to give a particular shout out to Michelle who could not be any more helpful if she tried. She is always on hand to help with any queries with a quick response time and reassuring always. Thank you Astutis :)"

    Ashleigh Sparkes
    07.10.2026

  • "Brilliant courses - always receive great feedback from colleagues!"

    Ashleigh Sparkes
    07.10.2026

  • "Great training provider with amazing co-ordinators"

    Caitlin
    07.10.2026

  • "Great offering of courses which suits the requirements of our organisation"

    Caitlin
    07.10.2026

  • "Astutis provided a high-quality learning experience that helped me build confidence in my studies. Their flexibility and professional support made it easier to progress while working full-time offshore. I would highly recommend Astutis to anyone looking to further their professional qualifications"

    Jose Malila
    06.10.2026

  • "The course was well structured, engaging, and easy to follow. The learning materials were comprehensive and relevant to real workplace situations, making it easier to apply the knowledge in practice. I particularly appreciated the flexibility of studying at my own pace while balancing work commitments. Overall, the course has helped me improve my professional knowledge and confidence, and I would highly recommend it to others."

    Jose Malila
    06.10.2026