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Astutis Takes the Double: Feefo Platinum Trusted Service Award 2024

January 2024

16 JANUARY 2024

Astutis, part of Wilmington plc, a leader in Heath, Safety and Environmental training, has been awarded the prestigious Feefo Platinum Trusted Service Award 2024 for the second year running. This highly coveted accolade serves to recognise outstanding excellence in business, and Astutis has been recognised for repeatedly delivering an unmatched customer experience.

Feefo began the Trusted Service Awards to acknowledge brands on their platform for verified reviews, showcasing exceptional feedback from satisfied customers. This award stands out for its ability to authentically recognise world-class customer service by evaluating real customer experiences.

The Platinum Award is a monumental achievement and is only given to businesses that maintain Gold standard recognition for three consecutive years. To qualify for the Gold standard, companies must achieve a Feefo service rating between 4.5 and 4.9 – which requires an unrelenting commitment to putting the customer’s experience first.

Steve Terry, Managing Director, Astutis, expressed his enthusiasm, stating, “We are thrilled to receive the Platinum Trusted Service Award from Feefo for the second year in a row. Our customers' satisfaction is our foremost priority. This award, based on authentic customer feedback, affirms our dedication to providing an exceptional level of service. It reflects the hard work of our incredible employees towards understanding our customer’s needs, particularly in today's economically sensitive environment. As we step into 2024, we remain steadfast in listening to customer feedback and making sure we deliver the very best service.” 

Tony Wheble, CEO at Feefo, congratulated Astutis on the achievement, saying, “In a period of economic uncertainty, it is heartening to witness customers building resilience, and we are delighted to showcase companies that consistently exceed customer expectations. The Trusted Service Awards spotlight those going above and beyond in customer service, and we extend special congratulations to Astutis for earning the Platinum Trusted Service Award through their sustained commitment to exceptional customer service. I eagerly anticipate their continued success in the coming years.”

  • "Outstanding service and communication from the very first contact to the last. . ."

    David
    17.05.2024
  • "Comprehensive and full of detail, presented in an engaging way."

    David
    17.05.2024
  • "Highly recommend Astutis! The platform works very well, and the staff are a pleasure to deal with, extremely attentive and highly supportive!"

    Gary
    16.05.2024
  • "Excellent platform and supportive staff."

    Gary
    16.05.2024
  • "Excellent communications, friendly staff, user friendly website."

    Greg
    14.05.2024
  • "Course was excellent and delivered at a steady pace that made it easy to absorb information. The tutor Andy was very clear and concise and provided thorough preparation for the exam."

    Greg
    14.05.2024
  • "The proficiency of the admin team was great, and the ease of access and all communication was great. I will do a course with them again."

    LJ
    07.05.2024
  • "The course was comprehensive and included a great variety of subjects."

    LJ
    07.05.2024
  • "From start to finish, the organisation, engagement and course content was excellent."

    30.04.2024
  • "Excellent content and delivery. This has equipped me well for the requirements of my role."

    30.04.2024
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What People Say

Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say
  • "Outstanding service and communication from the very first contact to the last. . ."

    David
    17.05.2024
  • "Comprehensive and full of detail, presented in an engaging way."

    David
    17.05.2024
  • "Highly recommend Astutis! The platform works very well, and the staff are a pleasure to deal with, extremely attentive and highly supportive!"

    Gary
    16.05.2024
  • "Excellent platform and supportive staff."

    Gary
    16.05.2024
  • "Excellent communications, friendly staff, user friendly website."

    Greg
    14.05.2024
  • "Course was excellent and delivered at a steady pace that made it easy to absorb information. The tutor Andy was very clear and concise and provided thorough preparation for the exam."

    Greg
    14.05.2024
  • "The proficiency of the admin team was great, and the ease of access and all communication was great. I will do a course with them again."

    LJ
    07.05.2024
  • "The course was comprehensive and included a great variety of subjects."

    LJ
    07.05.2024
  • "From start to finish, the organisation, engagement and course content was excellent."

    30.04.2024
  • "Excellent content and delivery. This has equipped me well for the requirements of my role."

    30.04.2024