LMS Login
Buy Courses
Courses Available Online, Virtually and Classroom
Fully Certified NEBOSH, IOSH, IEMA Accredited
7-Day Customer Service

Astutis Takes the Double: Feefo Platinum Trusted Service Award 2024

January 2024

16 JANUARY 2024

Astutis, part of Wilmington plc, a leader in Heath, Safety and Environmental training, has been awarded the prestigious Feefo Platinum Trusted Service Award 2024 for the second year running. This highly coveted accolade serves to recognise outstanding excellence in business, and Astutis has been recognised for repeatedly delivering an unmatched customer experience.

Feefo began the Trusted Service Awards to acknowledge brands on their platform for verified reviews, showcasing exceptional feedback from satisfied customers. This award stands out for its ability to authentically recognise world-class customer service by evaluating real customer experiences.

The Platinum Award is a monumental achievement and is only given to businesses that maintain Gold standard recognition for three consecutive years. To qualify for the Gold standard, companies must achieve a Feefo service rating between 4.5 and 4.9 – which requires an unrelenting commitment to putting the customer’s experience first.

Steve Terry, Managing Director, Astutis, expressed his enthusiasm, stating, “We are thrilled to receive the Platinum Trusted Service Award from Feefo for the second year in a row. Our customers' satisfaction is our foremost priority. This award, based on authentic customer feedback, affirms our dedication to providing an exceptional level of service. It reflects the hard work of our incredible employees towards understanding our customer’s needs, particularly in today's economically sensitive environment. As we step into 2024, we remain steadfast in listening to customer feedback and making sure we deliver the very best service.” 

Tony Wheble, CEO at Feefo, congratulated Astutis on the achievement, saying, “In a period of economic uncertainty, it is heartening to witness customers building resilience, and we are delighted to showcase companies that consistently exceed customer expectations. The Trusted Service Awards spotlight those going above and beyond in customer service, and we extend special congratulations to Astutis for earning the Platinum Trusted Service Award through their sustained commitment to exceptional customer service. I eagerly anticipate their continued success in the coming years.”

  • "Clear and concise. A lot of information delivered in an easy to digest format. Trainer was engaging and positive, as well as easy to talk to and ask questions. Tech was good and all the materials provided/used were/are helpful."

    Kerrina
    09.04.2025

  • "Clear and concise. A lot of information delivered in an easy to digest format. Trainer was engaging and positive, as well as easy to talk to and ask questions. Tech was good and all the materials provided/used were/are helpful."

    Kerrina
    09.04.2025

  • "excellent trainer easy to follow and good mixture of team discussions."

    Keith
    03.04.2025

  • "covered a lot of my day to day tasks, easy to follow on the second week, found the first week it difficult to see what was required and understand."

    Keith
    03.04.2025

  • "Very impressed with the training content, it was delivered in a user friendly way and made easy to understand, communication and resources was excellent throughout"

    Mark
    02.04.2025

  • "Lots of detail but delivered in such a way to make it easy to understand, the resources and advice given throughout the course was first class."

    Mark
    02.04.2025

  • "The tutor was excellent, and the course was designed so that the information was easy to digest and understand through real-life scenarios. The problem-based learning approach and active participation in classroom discussions and homework exercises helped me pass the exam on my first attempt."

    01.04.2025

  • "The two weeks of comprehensive in-class training, coupled with the gaps between the exams, provided ample time for preparation and reflection on what I learned in the classroom. NG2 was very interesting, and the classroom exercises helped me grasp the theme of assessment, specifically how (RMs) were assessed."

    01.04.2025

  • "The online learning portal was easy and straight forward to use, it was well laid out and had fantastic online resource sections which were great for printing out to have to hand - especially handy for highlighting important points. I had purchased the NEBOSH Managing Health and Safety book to help with my study, but in all honesty, the information in the portal covered all the relevant material anyway. I only needed to phone for assistance on a couple of occasions, but found the guidance helpful and quick."

    Chris
    25.03.2025

  • "Having a secondary role at work as a Health and Safety coordinator means passing the NEBOSH General Certificate is a great indication of the knowledge and understanding I have achieved so far. This is a staple qualification in this field and I now have the confidence to venture into Health and Safety in a more primary role and as a progression of career."

    Chris
    25.03.2025
Section Curve
Case Studies

Real Life Stories

Find out how learners look back on their training with Astutis. Our case studies give our learners, both individual and corporate, a platform to share their Astutis experience. Discover how training with Astutis has helped past learners and delegates make the world a safer place, one course at a time.
More Image
Bottom Curve
What People Say

Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "Clear and concise. A lot of information delivered in an easy to digest format. Trainer was engaging and positive, as well as easy to talk to and ask questions. Tech was good and all the materials provided/used were/are helpful."

    Kerrina
    09.04.2025

  • "Clear and concise. A lot of information delivered in an easy to digest format. Trainer was engaging and positive, as well as easy to talk to and ask questions. Tech was good and all the materials provided/used were/are helpful."

    Kerrina
    09.04.2025

  • "excellent trainer easy to follow and good mixture of team discussions."

    Keith
    03.04.2025

  • "covered a lot of my day to day tasks, easy to follow on the second week, found the first week it difficult to see what was required and understand."

    Keith
    03.04.2025

  • "Very impressed with the training content, it was delivered in a user friendly way and made easy to understand, communication and resources was excellent throughout"

    Mark
    02.04.2025

  • "Lots of detail but delivered in such a way to make it easy to understand, the resources and advice given throughout the course was first class."

    Mark
    02.04.2025

  • "The tutor was excellent, and the course was designed so that the information was easy to digest and understand through real-life scenarios. The problem-based learning approach and active participation in classroom discussions and homework exercises helped me pass the exam on my first attempt."

    01.04.2025

  • "The two weeks of comprehensive in-class training, coupled with the gaps between the exams, provided ample time for preparation and reflection on what I learned in the classroom. NG2 was very interesting, and the classroom exercises helped me grasp the theme of assessment, specifically how (RMs) were assessed."

    01.04.2025

  • "The online learning portal was easy and straight forward to use, it was well laid out and had fantastic online resource sections which were great for printing out to have to hand - especially handy for highlighting important points. I had purchased the NEBOSH Managing Health and Safety book to help with my study, but in all honesty, the information in the portal covered all the relevant material anyway. I only needed to phone for assistance on a couple of occasions, but found the guidance helpful and quick."

    Chris
    25.03.2025

  • "Having a secondary role at work as a Health and Safety coordinator means passing the NEBOSH General Certificate is a great indication of the knowledge and understanding I have achieved so far. This is a staple qualification in this field and I now have the confidence to venture into Health and Safety in a more primary role and as a progression of career."

    Chris
    25.03.2025