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Astutis Takes the Double: Feefo Platinum Trusted Service Award 2024

January 2024

16 JANUARY 2024

Astutis, part of Wilmington plc, a leader in Heath, Safety and Environmental training, has been awarded the prestigious Feefo Platinum Trusted Service Award 2024 for the second year running. This highly coveted accolade serves to recognise outstanding excellence in business, and Astutis has been recognised for repeatedly delivering an unmatched customer experience.

Feefo began the Trusted Service Awards to acknowledge brands on their platform for verified reviews, showcasing exceptional feedback from satisfied customers. This award stands out for its ability to authentically recognise world-class customer service by evaluating real customer experiences.

The Platinum Award is a monumental achievement and is only given to businesses that maintain Gold standard recognition for three consecutive years. To qualify for the Gold standard, companies must achieve a Feefo service rating between 4.5 and 4.9 – which requires an unrelenting commitment to putting the customer’s experience first.

Steve Terry, Managing Director, Astutis, expressed his enthusiasm, stating, “We are thrilled to receive the Platinum Trusted Service Award from Feefo for the second year in a row. Our customers' satisfaction is our foremost priority. This award, based on authentic customer feedback, affirms our dedication to providing an exceptional level of service. It reflects the hard work of our incredible employees towards understanding our customer’s needs, particularly in today's economically sensitive environment. As we step into 2024, we remain steadfast in listening to customer feedback and making sure we deliver the very best service.” 

Tony Wheble, CEO at Feefo, congratulated Astutis on the achievement, saying, “In a period of economic uncertainty, it is heartening to witness customers building resilience, and we are delighted to showcase companies that consistently exceed customer expectations. The Trusted Service Awards spotlight those going above and beyond in customer service, and we extend special congratulations to Astutis for earning the Platinum Trusted Service Award through their sustained commitment to exceptional customer service. I eagerly anticipate their continued success in the coming years.”

  • "Astutis always provide excellent customer service. There is a fantastic range of courses that align with our business needs perfectly. Great communication from everyone I have dealt with and I would like to give a particular shout out to Michelle who could not be any more helpful if she tried. She is always on hand to help with any queries with a quick response time and reassuring always. Thank you Astutis :)"

    Ashleigh Sparkes
    07.10.2026
  • "Brilliant courses - always receive great feedback from colleagues!"

    Ashleigh Sparkes
    07.10.2026
  • "Great training provider with amazing co-ordinators"

    Caitlin
    07.10.2026
  • "Great offering of courses which suits the requirements of our organisation"

    Caitlin
    07.10.2026
  • "Astutis provided a high-quality learning experience that helped me build confidence in my studies. Their flexibility and professional support made it easier to progress while working full-time offshore. I would highly recommend Astutis to anyone looking to further their professional qualifications"

    Jose Malila
    06.10.2026
  • "The course was well structured, engaging, and easy to follow. The learning materials were comprehensive and relevant to real workplace situations, making it easier to apply the knowledge in practice. I particularly appreciated the flexibility of studying at my own pace while balancing work commitments. Overall, the course has helped me improve my professional knowledge and confidence, and I would highly recommend it to others."

    Jose Malila
    06.10.2026
  • "The process from registration to results was seamless. Astutis made the process simple for the students. All administrative task was well managed by Astutis."

    Terry Mohammed
    05.10.2026
  • "The course was well structured with easy to navigate notes for each level. I like how each level of Di1, Di2 and Di3 was simple to read and easy to follow."

    Terry Mohammed
    05.10.2026
  • "I was very satisfied with the service provided by Astutis. The NEBOSH training was well structured, informative, and supported by high-quality learning materials. The online learning platform was easy to use, and the tutors and support team were helpful and responsive throughout the course. I particularly appreciated the practical approach to the training, which helped me understand how to apply health and safety principles in the workplace. Overall, my experience with Astutis was very positive, and I would recommend their training to other health and safety professionals."

    Jean Claude HABIYAREMYE
    24.09.2026
  • "I found the NEBOSH HSE Certificate in Health and Safety Leadership Excellence to be a very valuable and practical course. It helped me understand how effective leadership can influence safety culture, employee engagement, and overall health and safety performance. I particularly appreciated the focus on leadership behaviours, communication, influencing people, and creating a positive safety culture rather than simply focusing on rules and compliance. The course also helped me reflect on my own leadership approach and identify areas where I can improve. Overall, the course was well structured, engaging, and highly relevant to my role and professional development. I would recommend it to anyone who wants to strengthen their health and safety leadership skills and make a positive impact in the workplace."

    Jean Claude HABIYAREMYE
    24.09.2026
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Case Studies

Real Life Stories

Find out how learners look back on their training with Astutis. Our case studies give our learners, both individual and corporate, a platform to share their Astutis experience. Discover how training with Astutis has helped past learners and delegates make the world a safer place, one course at a time.
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What People Say

Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say
  • "Astutis always provide excellent customer service. There is a fantastic range of courses that align with our business needs perfectly. Great communication from everyone I have dealt with and I would like to give a particular shout out to Michelle who could not be any more helpful if she tried. She is always on hand to help with any queries with a quick response time and reassuring always. Thank you Astutis :)"

    Ashleigh Sparkes
    07.10.2026
  • "Brilliant courses - always receive great feedback from colleagues!"

    Ashleigh Sparkes
    07.10.2026
  • "Great training provider with amazing co-ordinators"

    Caitlin
    07.10.2026
  • "Great offering of courses which suits the requirements of our organisation"

    Caitlin
    07.10.2026
  • "Astutis provided a high-quality learning experience that helped me build confidence in my studies. Their flexibility and professional support made it easier to progress while working full-time offshore. I would highly recommend Astutis to anyone looking to further their professional qualifications"

    Jose Malila
    06.10.2026
  • "The course was well structured, engaging, and easy to follow. The learning materials were comprehensive and relevant to real workplace situations, making it easier to apply the knowledge in practice. I particularly appreciated the flexibility of studying at my own pace while balancing work commitments. Overall, the course has helped me improve my professional knowledge and confidence, and I would highly recommend it to others."

    Jose Malila
    06.10.2026
  • "The process from registration to results was seamless. Astutis made the process simple for the students. All administrative task was well managed by Astutis."

    Terry Mohammed
    05.10.2026
  • "The course was well structured with easy to navigate notes for each level. I like how each level of Di1, Di2 and Di3 was simple to read and easy to follow."

    Terry Mohammed
    05.10.2026
  • "I was very satisfied with the service provided by Astutis. The NEBOSH training was well structured, informative, and supported by high-quality learning materials. The online learning platform was easy to use, and the tutors and support team were helpful and responsive throughout the course. I particularly appreciated the practical approach to the training, which helped me understand how to apply health and safety principles in the workplace. Overall, my experience with Astutis was very positive, and I would recommend their training to other health and safety professionals."

    Jean Claude HABIYAREMYE
    24.09.2026
  • "I found the NEBOSH HSE Certificate in Health and Safety Leadership Excellence to be a very valuable and practical course. It helped me understand how effective leadership can influence safety culture, employee engagement, and overall health and safety performance. I particularly appreciated the focus on leadership behaviours, communication, influencing people, and creating a positive safety culture rather than simply focusing on rules and compliance. The course also helped me reflect on my own leadership approach and identify areas where I can improve. Overall, the course was well structured, engaging, and highly relevant to my role and professional development. I would recommend it to anyone who wants to strengthen their health and safety leadership skills and make a positive impact in the workplace."

    Jean Claude HABIYAREMYE
    24.09.2026