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Thames Water: Keeping safety above water

We look back on the beginning and continuing relationship we have with Thames Water. 

December 2021

Course

IOSH Managing Safely / NEBOSH General Certificate

Background

Thames Water is the UK's most significant water and wastewater services company and supplies 2.6 billion litres (570 million imperial gallons) of drinking water per day and treats 4.7 billion litres (1,000 million imperial gallons) of wastewater per day. Thames Water's 15 million customers comprise 27% of the UK population.

Challenges

Since 2013, Astutis have supported Thames Water with IOSH, NEBOSH and IEMA accredited health, safety, and environment training. Our service tenure and relationship were solidified through a successful tender contract award for a further term.

One of the key strengths of our ongoing service solution lies in the array of delivery mediums utilised to support the disparate training requirements of Thames Water colleagues. This was one of the main motivations behind Thames Water choosing Astutis as their training provider of choice. As with their business, reputation was a critical factor in their choice. Thames Water, therefore, took the recommendations of our other partners and examined our years of work in the classroom. 

Pre-pandemic, IOSH and NEBOSH training was predominately supported in a traditional classroom training environment. Online (e-learning) was utilised as a supplementary delivery medium for additional courses, such as Astutis Approved CDM 2015 in Practice training.  

With the advent of the pandemic, Thames Water and Astutis demonstrated their ability to flexibly adapt alternative delivery mediums to ensure a continuation of accredited IOSH and NEBOSH training, where our service solution pivoted away from the traditional classroom to our OnlinePlus+ service solution. 

OnlinePlus+ uses our best-in-class e-learning IOSH Managing Safely and NEBOSH General Certificate courses as a bedrock and bolsters the e-learning training material through a series of live-hosted tutor-led webinars delivered at relevant milestones of the respective courses across a set learning schedule.  

Results 

Astutis has provided extensive OnlinePlus+ training support to Thames Water across the last couple of years, successfully delivering numerous courses to good effect whilst maintaining consistently high course pass rates. We have adapted our training around the business to include other innovative solutions to enhance the health and safety standards of Thames Water.

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What People Say

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We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say

  • "Clear and concise. A lot of information delivered in an easy to digest format. Trainer was engaging and positive, as well as easy to talk to and ask questions. Tech was good and all the materials provided/used were/are helpful."

    Kerrina
    09.04.2025

  • "Clear and concise. A lot of information delivered in an easy to digest format. Trainer was engaging and positive, as well as easy to talk to and ask questions. Tech was good and all the materials provided/used were/are helpful."

    Kerrina
    09.04.2025

  • "excellent trainer easy to follow and good mixture of team discussions."

    Keith
    03.04.2025

  • "covered a lot of my day to day tasks, easy to follow on the second week, found the first week it difficult to see what was required and understand."

    Keith
    03.04.2025

  • "Very impressed with the training content, it was delivered in a user friendly way and made easy to understand, communication and resources was excellent throughout"

    Mark
    02.04.2025

  • "Lots of detail but delivered in such a way to make it easy to understand, the resources and advice given throughout the course was first class."

    Mark
    02.04.2025

  • "The tutor was excellent, and the course was designed so that the information was easy to digest and understand through real-life scenarios. The problem-based learning approach and active participation in classroom discussions and homework exercises helped me pass the exam on my first attempt."

    01.04.2025

  • "The two weeks of comprehensive in-class training, coupled with the gaps between the exams, provided ample time for preparation and reflection on what I learned in the classroom. NG2 was very interesting, and the classroom exercises helped me grasp the theme of assessment, specifically how (RMs) were assessed."

    01.04.2025

  • "The online learning portal was easy and straight forward to use, it was well laid out and had fantastic online resource sections which were great for printing out to have to hand - especially handy for highlighting important points. I had purchased the NEBOSH Managing Health and Safety book to help with my study, but in all honesty, the information in the portal covered all the relevant material anyway. I only needed to phone for assistance on a couple of occasions, but found the guidance helpful and quick."

    Chris
    25.03.2025

  • "Having a secondary role at work as a Health and Safety coordinator means passing the NEBOSH General Certificate is a great indication of the knowledge and understanding I have achieved so far. This is a staple qualification in this field and I now have the confidence to venture into Health and Safety in a more primary role and as a progression of career."

    Chris
    25.03.2025