Courses Available Online, Virtually and Classroom
Fully Certified NEBOSH, IOSH, IEMA Accredited
7-Day Customer Service

Astutis Becomes a Three-Time Feefo Platinum Trusted Service Award Winner 2025

January 2025

 

Astutis, a division of Wilmington plc, has won the Feefo Platinum Service Award 2025 for the third year in a row - an award that signifies outstanding excellence in customer service in businesses. We continue to be thrilled that our longstanding commitment to delivering an unmatched customer experience is recognised across the industry.

Feefo began the Trusted Service Awards to acknowledge brands on their platform for verified reviews, showcasing exceptional feedback from satisfied customers. This award stands out for its ability to authentically recognise world-class customer service by evaluating real customer experiences.

Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping both brands and consumers make better decisions, and enabling brands to deliver more personalised experiences.   

The Feefo Platinum Award is a monumental achievement and is only presented to businesses that maintain Gold standard recognition for three consecutive years. From that point forward, a Platinum Award follows every year that a Feefo service rating between 4.5 and 5 is maintained. Our track record proves our unrelenting commitment to putting our customers first.

Steve Terry, Managing Director of Astutis, had this to say on the award win:

“Achieving the Feefo Platinum Award for three consecutive years is a huge honour. Since Astutis’ inception, we have always held the belief that the customer experience comes first and foremost. Our customers are at the heart of everything we do. Our learners give us their time and hard work, and it’s our mission to ensure their excellence is returned ten-fold through first-class service. We’re incredibly proud of the work our team has put into each and every customer call, email and query. We remain committed to our customers and would like to thank them for choosing us as their trusted training provider.”

Tony Wheble, CEO at Feefo, congratulated Astutis on the achievement, saying, 

“During these economically challenging times, it's inspiring to see companies like Astutis consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don't just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence.”

To find out more about our customer-first ethos, you can view our vision below.




Section Curve
Case Studies

Real Life Stories

Find out how learners look back on their training with Astutis. Our case studies give our learners, both individual and corporate, a platform to share their Astutis experience. Discover how training with Astutis has helped past learners and delegates make the world a safer place, one course at a time.
More Image
Bottom Curve
What People Say

Hear What Our Learners Have To Say

We're always there for our customers. 98% of our learners rated their overall experience as good or outstanding. We will always pride ourselves on our customer service. But don’t take our word for it, here is what our customers have to say
  • "Very professional from start to finish, well organised with course dates and information sent in advance, all correspondence was nice and easy to understand."

    Alan
    11.02.2025
  • "Very well structured and delivered, good mix of breakout sessions into small groups to complete exercises and activities, knowledgeable tutors. Good pace and timings of sessions with a good level of interaction by the tutor with the delegates."

    Alan
    11.02.2025
  • "This is the third time i have used Astutis for Health and Safety courses and have again received great service and support."

    11.02.2025
  • "The course was challenging but the material and tutor support was great. Resits were easy to book when needed."

    11.02.2025
  • "The resource materials were to an excellent standard and I loved the styling of the teaching when online. It felt like a community. Andy did a fantastic job with engaging with us, he did a great job with teaching the content swiftly but in lots of detail. I do believe that Andy is the reason I enjoyed the course so much, he was happy and actually cared about the content he was teaching and the issues surrounding the environment which is so much more exciting the learn from than just someone telling the content, he made conversations flow."

    Dan
    11.02.2025
  • "The course was very interesting and I really enjoyed learning the content. It gave you a greater appreciation for the world around us."

    Dan
    11.02.2025
  • "For candidate online, it's better to have a dedicated team that manage post examination That could smooth their certificate request progress. Thanks"

    Foued
    11.02.2025
  • "Well organized and touched some sensitivity on terms of acceptance and dealing HSE serious requests."

    Foued
    11.02.2025
  • "Astutis provided unwavering support throughout my learning journey from inception to completion. Online training material and YouTube videos for all three modules are really helpful and also Astutis H&S expert provided important guidance and hints during pre-exam sessions which helped to answer all questions and how to gain marks by using technical words."

    Gaurang
    11.02.2025
  • "Value for money and well structured training course"

    Gaurang
    11.02.2025