Astutis Becomes a Three-Time Feefo Platinum Trusted Service Award Winner 2025

Astutis, a division of Wilmington plc, has won the Feefo Platinum Service Award 2025 for the third year in a row - an award that signifies outstanding excellence in customer service in businesses. We continue to be thrilled that our longstanding commitment to delivering an unmatched customer experience is recognised across the industry.

Feefo began the Trusted Service Awards to acknowledge brands on their platform for verified reviews, showcasing exceptional feedback from satisfied customers. This award stands out for its ability to authentically recognise world-class customer service by evaluating real customer experiences.

Working with over 6,500 brands, Feefo is the world's largest provider of verified reviews, helping both brands and consumers make better decisions, and enabling brands to deliver more personalised experiences.   

The Feefo Platinum Award is a monumental achievement and is only presented to businesses that maintain Gold standard recognition for three consecutive years. From that point forward, a Platinum Award follows every year that a Feefo service rating between 4.5 and 5 is maintained. Our track record proves our unrelenting commitment to putting our customers first.

Steve Terry, Managing Director of Astutis, had this to say on the award win:

“Achieving the Feefo Platinum Award for three consecutive years is a huge honour. Since Astutis’ inception, we have always held the belief that the customer experience comes first and foremost. Our customers are at the heart of everything we do. Our learners give us their time and hard work, and it’s our mission to ensure their excellence is returned ten-fold through first-class service. We’re incredibly proud of the work our team has put into each and every customer call, email and query. We remain committed to our customers and would like to thank them for choosing us as their trusted training provider.”

Tony Wheble, CEO at Feefo, congratulated Astutis on the achievement, saying, 

“During these economically challenging times, it's inspiring to see companies like Astutis consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don't just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence.”

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